At Variety Engines, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refunds policy to make the process as smooth as possible.

Returns:

1. Eligibility:

   • To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.

2. Initiating a Return:

   • To initiate a return, please contact our customer support team within 45 days of receiving your order. You can reach us at sales@varietyengines.com.

3. Return Authorization:

   • Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item. Please include the RA number on the package for efficient processing.

4. Shipping Costs:

   • Customers are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.

5. Inspection and Processing:

   • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Upon approval, we will process the refund or exchange.

Refunds:

1. Refund Method:

   • Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 days for the refund to reflect in your account.

2. Partial Refunds:

   • In some cases, a partial refund may be issued if the item is returned in a condition that is not fully resaleable, or if parts of the original order are missing.

3. Non-Refundable Items:

   • Certain items, such as downloadable software or products explicitly marked as non-refundable, are not eligible for refunds.

4. Late or Missing Refunds:

   • If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, contact us for further assistance.

Exchanges:

1. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any associated shipping costs.

2. Exchange Authorization:

   • Exchanges are subject to availability. Contact our customer support team to request an exchange authorization.

Contact Us:

For any questions or concerns regarding returns, refunds, or exchanges, please reach out to our customer support team at sales@varietyengines.com.

Variety Engines reserves the right to update or modify this return and refunds policy at any time. Please review this policy periodically for any changes.